WARRANTY: All products are covered by applicable manufacturer's warranties and are honored at any authorized dealer in your local area. RETURNS: Our goal is to provide customers with timely service in the event a return is necessary. We accept returns of NEW & UNSERVICED merchandise within 30 days of customer's receipt of the product. The customer may choose to receive a product exchange or a credit by the same means payment was made. Unfortunately, we are unable to accept returns of the following: Merchandise which has been used. Merchandise which has been serviced. Merchandise which has been fueled. All returns will be processed 1-2 weeks after receipt, provided the conditions outlined below are met. Please allow 1-2 billing cycles to show credit. Notation & Packaging: Merchandise must include all accessories packed in the original factory carton in a resaleable condition. Merchandise not in original packaging will incur a minimum 20% restocking fee. Incomplete returns will recieve a credit reflecting any missing parts/accessories. Return Shipping: The customer is responsible for the return shipping to our warehouse. All shipments must be labeled with a Return Goods Authorization (RGA) number. Returns not clearly labeling this number on the outside of the package will be refused. To receive an RGA number, please Contact us. If you have any questions, or require additional information, phone us Monday-Friday from 9am-4pm. ( Eastern Standard Time ) In the USA, Puerto Rico, & US Virgin Islands, contact our Customer Care Department Toll Free at 800.992.0177. In other areas, call 954.785.6514. You may also E-mail Us. Interested in marketing your product with The Lawnmower Shop.com? Make a Request. Copyright 2008. DOLPHIN Outdoor Power Equipment, Inc. All Rights Reserved. No portion of this site may be reproduced without express written consent. Violators will be prosecuted to the fullest extent of the law. Questions? Just ask - We're here to help! Click here to email our Customer Care Department. Customer CARE